Cancellation Policy

By Customer:

  • Prepaid: You can cancel prepaid Orders within 12 hours of placing them. You'll receive a full refund within 48-72 hours to your original payment method.To cancel a order, email us at  info@asnowera.co.

    Please note: When contacting us by email, be sure to include your order number in the subject line for faster processing.

By Asnowera:

We reserve the right to cancel orders in certain situations, including:

  • Product Issues: Faulty product listings, pricing errors, or lack of available product/raw materials.
  • Payment Concerns: Suspected fraudulent activity or payment issues.

If we cancel your order, we'll notify you via email or phone and take the following actions:

  • Prepaid Orders: We'll issue a full refund to your original payment method.

Important Notes:

  • We may request additional verification before accepting your order in case of unusual activity.
  • Our decision on order cancellation is final.

We recommend:

  • Reviewing your order details carefully before placing it.
  • Contacting us as soon as possible if you need to cancel your order.